Last updated: 7 November 2026
Our cakes and bakes are made fresh to order, so we cannot accept returns. This page explains when you can cancel or change an order, and when we give a refund or replacement.
1. Cancelling an order
- 24 hours or more before delivery: full refund.
- Less than 24 hours before delivery, or once baking has started: the order cannot be cancelled.
- Custom, photo and bulk/corporate orders: can be cancelled only up to 48 hours before delivery.
2. Changing an order
You can change the delivery date, time slot, address or cake message up to 12 hours before delivery, subject to availability. Call or WhatsApp us on +91 80886 88868.
3. Damaged, wrong or missing items
If your order arrives damaged, is not what you ordered, or is missing items, contact us within 2 hours of delivery with photos of the product and packaging. After checking, we will offer a replacement or a full or partial refund.
4. When we cannot refund
- A wrong address or phone number, or the recipient not being available at delivery.
- Small differences in design, colour or decoration from the website photos.
- Products damaged after delivery because of handling or storage.
- Taste preferences.
5. If we cancel your order
If we cannot fulfil your order for any reason, we will tell you as soon as possible and give you a full refund.
6. How refunds are paid
Approved refunds go back to your original payment method through Razorpay within 5–7 working days. Your bank may take a little longer to show the credit.
7. Contact
Phone / WhatsApp: +91 80886 88868 · Email: admin@dolphinbakers.com
